Return & Refund Policy

Last Updated: September 4, 2026

At Moruxe, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Return & Refund Policy explains the conditions and process for requesting a return or refund.

1. Return Window

Moruxe accepts eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, the return request must be submitted within this 30-day period.

2. Return Conditions

To qualify for a return, the item should:

  • Be unused and in its original condition
  • Be in the same condition in which it was received
  • Include original packaging and accessories, where applicable
  • Not show signs of use, damage, washing, alteration, or excessive wear
  • Be returned with any original tags or packaging where applicable

Items that do not meet these requirements may not qualify for a refund.

3. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The name used to place the order
  • The item you wish to return
  • The reason for the return

Our support team will provide further instructions regarding the return process.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted or processed.

4. Refunds

Once your returned item is received and inspected, we will determine whether it meets our return requirements.

If your return is approved, your refund will be processed within 10 business days.

Refunds will generally be issued to the original payment method used to place the order.

Please note that after Moruxe processes the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

5. Exchanges

Moruxe does not currently offer direct exchanges.

If you would like a different handbag or another product, you will need to place a new order for the desired item.

If the original item is eligible for return, you may return it according to the terms of this Return & Refund Policy.

6. Items That Cannot Be Returned

Returns may be refused for items that:

  • Have been used or worn
  • Are damaged after delivery due to customer handling
  • Have been altered or modified
  • Are missing original components or packaging where required
  • Are returned after the 30-day return period
  • Do not meet the applicable return requirements

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear details of the issue so our customer support team can review the situation and assist you.

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order. Please contact our support team before returning any item for instructions regarding your specific return.

9. Contact Us

For return or refund questions, please contact:

Business Name: Moruxe
Email: support@moruxe.com
Phone: +1 (757) 505-5288
Address: 63 Derby Street, Chadderton, Oldham, OL9 7HJ

Moruxe Carry Your Confidence.

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